Frequently Asked Questions

Can I return my order?

Yes, this is possible within 14 days. To do this, fill out the return form and include it in the package.

Note: Without a return form, we cannot process your shipment. After processing your return request,
you will receive further instructions. In most cases, we handle your request within one business day.

When will I receive my package?

All orders placed and paid before 2:00 PM are shipped on the same business day.
Except for parts that still need to be dismantled.
You will find the track & trace link in the email that also includes the invoice.

Where can I track my order?

You can easily track your package via track & trace.
You will find the track & trace link in the email that also includes the invoice.

What are your opening hours?

Can I also pick up parts?

Yes, this is possible during opening hours at our location in Hoevelaken.

I can’t find the part, can you help me?

Yes, during our opening hours, our staff is ready to assist you. You can reach us by phone at 033-2537111, which can also be used for sending a WhatsApp message. You can also send an email to info@autoham.nl, and in most cases, we will respond within one hour. Alternatively, you can fill out the contact form.

What warranty is there on my purchased parts?

All our sold parts are subject to warranty conditions, which can be found at the bottom of our website. In general, we provide up to 12 months warranty on all our used parts, unless otherwise stated on the invoice. This invoice also serves as proof of warranty.

Hulp nodig?

Heeft u hulp nodig bij het bestellen of twijfelt u over de geschiktheid van het onderdeel voor uw auto? Onze medewerkers staan graag voor u klaar. U kunt ons bellen of whatsappen op 033-2537111. Ook zijn wij per email te bereiken via info@autoham.nl, uw mail wordt op werkdagen in de meeste gevallen binnen één uur beantwoord. Of u vult het contactformulier in.

Facturen en bestellingen bekijken

Alle bevestigingen van bestellingen en aanvragen, worden via de e-mail aan u verstrekt. Mocht u onverhoopt een factuur kwijt zijn, neem dan contact met ons op zodat wij u alsnog kunnen toesturen.